Operations Management

You can't manage what you don't measure

How do you monitor how the business is doing? What are your key numbers to ensure that you are doing the best you can?

• On time delivery performance
• Driver performance and individual Vehicle MPG
• Non-fixed price maintenance costs-Accident Damage

The Smarter Transport Solutions Ten-point route to operational efficiency is an action plan that provides a framework for small to medium sized Transport companies to improve their operational efficiency. It provides a route through short term interventions and quick wins to the achievement of long term goals to ensure business sustainability and profitability.

Below is a list of some of the KPIs you should be looking at Daily, Weekly, Monthly and Annualy, that implementing the Ten Point Plan would enable you to measure.

	Attribute	Measure	Result
1	Cost	Fixed cost per day per unit + trailer
2	Cost	Driver cost per shift
3	Cost	Cost per hour on 10 hour day
4	Cost	Budget Cost per Mile
5	Cost	Budget cost per KM
6	Cost	Revenue per KM
7	Cost	Non-Fixed price maintenance cost per 10000KM
8	Cost	Fuel Cost per KM
9	Reliability	Lost days per year per unit
10	Reliability	Defects per 10000KM
11	Reliability	Defect to rectification time
12	Reliability	Incidents per 10000KM
13	Dependability	Successful attempts per day
14	Dependability	Attempts per day (Chargeable)
15	Dependability	Daily Failures (Non-chargeable)
16	Dependability	Attempts per delivery
17	Speed	Deliveries per hour
18	Speed	Duration per delivery
19	Speed	Average Hours per route
20	Speed	Order to Invoice (Next day)
21	Speed	Plan to delivery (Next Day)
22	Speed	Order dwell time
23	Quality	Complaints/defects per order
24	Quality	Damages/Losses per order
25	Quality	Conceded revenue per order
26	Quality	Tacho Infringements per 10000KM

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